- Shipping & Returns
Last updated: 09/26/16
Incy Interiors Pty Ltd, aka Incy Interiors (“Incy”, “we”, “us” or “our”), aims to deliver your Incy order to you as quickly and as cost effectively as possible, and we hope that you are completely satisfied with your purchase.
THIS SHIPPING AND RETURNS POLICY APPLIES ONLY TO INCY PRODUCTS THAT WERE PURCHASED ON INCYINTERIORS.COM.
All furniture orders placed on incyinteriors.com are shipped by UPS from our warehouse in California.
Please note that we do not ship to Hawaii or Alaska and we cannot ship to PO or APO/FPO boxes.
Shipping for all furniture orders will be charged at 20% of the total price of Incy products ordered excluding tax (“Shipping Fees”).
Delivery timeframes may vary depending on your location and availability of stock. We aim to dispatch orders from our warehouse within 3 to 4 business days after ordering, and your order should arrive within 15 business days after dispatch. Because we use a third party service (FedEx®) to deliver your order, however, we cannot guarantee completion of delivery within such 15-business-day timeframe.
Once your order has been dispatched, you will receive a confirmation email with a tracking number for your order.
If you are unsatisfied with your purchase from incyinteriors.com for any reason, you have 14 days from the date you receive your Incy product to request a refund.
To qualify for a refund, all of the following conditions must be met:
- Within 14 days after you receive your Incy product, you must contact our customer service team by clicking here or calling 888-623-5044 to request and coordinate the return;
- Returns must be in the original condition in which you received them;
- All accessories and assembly components included with your Incy product must be included with your return; and
- Your Incy product must be returned in the original packaging.
PLEASE NOTE THAT INCY DOES NOT REFUND SHIPPING FEES IF YOU RETURN YOUR INCY PRODUCT FOR ANY REASON OTHER THAN DAMAGE INCURRED DURING DELIVERY OR MANUFACTURING DEFECT.
Incy Interiors Pty Ltd (“Incy”, “we”, “us” or “our”) provides you, the original retail purchaser (“you” or “your”) with the limited warranty described herein on your Incy product (the “Warranty”). This Warranty applies only to Incy products purchased from an authorized Incy retailer or on incyinteriors.com, and applies only under conditions of normal, indoor, residential use, subject to certain limitations and exclusions.
General Warranty Coverage
Incy products are warranted to be free from material defects in workmanship, materials and construction for ten (10) years from the date of delivery (the “Warranty Period”) when used for normal, residential indoor use.
If a valid warranty claim with respect to your Incy product is received by Incy within the Warranty Period, Incy will, at its option and to the extent permitted by law, either (1) repair your product at no charge, using new or refurbished replacement parts, or (2) replace your product with a new or refurbished product. In the event of a valid warranty claim, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. If we decide to replace an Incy product we no longer sell, we will replace it with a comparable Incy product of approximately equal value which is of like kind and quality. Any replacement product or components will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer.
How to Obtain Warranty Service
If you purchased your Incy product on incyinteriors.com and have an issue with your Incy product that you feel is covered by this Warranty, please click here (or visit incyinteriors.com/contact/) to contact us online or call us at 888-823-5044 to initiate your warranty claim.
If you purchased your Incy product through an authorized Incy retailer and have an issue with your Incy product that you feel is covered by this Warranty, please contact the authorized Incy retailer where you made your purchase to initiate your warranty claim.
In either case, you will need your dated sales receipt to initiate your warranty claim, and it will also be helpful to have your delivery ticket, if applicable, as the Warranty Period begins at the time you receive your Incy product.
Exclusions and Limitations
This Warranty applies only to the original retail purchaser of the Incy product. This Warranty is not transferable and is valid only for Incy products purchased in the contiguous United States after May 2016.
Incy products are not warranted against normal wear and tear, commercial use, accidents, abuse or neglect or from damage resulting from improper use, care or storage. This Warranty does not cover Incy products used in commercial, non-residential settings.
BECAUSE MANY OF OUR PRODUCTS ARE HANDCRAFTED AND MADE WITH NATURAL MATERIALS, VARIATIONS IN SIZE, SHAPE AND COLOR CAN BE EXPECTED.This Warranty does not cover such variations or any differences between floor samples, swatches or printed illustrations and your item(s). This Warranty also does not cover Incy products sold “as is”, as “factory seconds” (i.e., with minor fault(s) of manufacture that do not affect safety and are sold to the public for a reduced rate rather than being discarded), floor stock, repaired products or products that have a defect where this fact has been drawn to your attention before purchase.
This Warranty also does not apply to an Incy product if: (a) repairs to the product are made or attempted by a service provider other than one approved by Incy; (b) the product has not been used or maintained in accordance with the Care & Maintenance instructions provided with the product; (c) the product is used in an abnormal manner, including but not limited to if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or extreme cold, or used after partial failure; (d) the product has been modified, incorrectly adjusted or operated, or used with inappropriate accessories; or (e) the product is tampered with in any way.
No Incy retailer, agent or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Implied Warranties and Limitation of Damages
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY, AND INCY SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF INCY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow limitations on the duration of an implied warranty or the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
How State Law Applies
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.